050 Telecom offers returns for the products within 15 - 30 days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to 1 week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to 2 business days for us to receive and process your returned product. After the return is processed, it may take up to 7 to 14 business days for the refund to get credited.

Products eligible for returns will only be accepted under the following conditions:

1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

 

Refund Policy

1. Voucher or
2. Replace product or
3. Refund Amount

Applicability of the return policy

This return policy is applicable for customers purchasing the products from sellers listed on www.050 Telecom.com or 050 Telecom mobile application (together referred as “050 Telecom Platform”) under the section of 050 Telecom.

Products eligible for return

A. 050 Telecom

Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles

1.      The product must be returned with the original packaging, sealed, and unopened.
2.      If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3.      If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

Beauty

1.      Hair and personal care products are not eligible for return.
2.      Beauty (products that are opened or used will not be accepted.

Home & Kitchen

1.      Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
2.      Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
 

Sports & Outdoors

1.      Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

1.      Toys and Games that are used, activated or missing parts will not be accepted for return
2.      Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Automotive

1.      The product must be returned with the original packaging, sealed, and unopened.
2.      If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3.      If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

1.      The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2.      Any item which is used or damaged will not be accepted for return.

Stationery & Office Supplies

1.      The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2.      Any item which is used or damaged will not be accepted.

Return window

Unless otherwise specified, 050 Telecom offers a return window of fifteen (15) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving the return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your 050 Telecom wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

050 Telecom shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product, then we will make two (2) attempts then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.